I picked up my car 3 weeks ago. So far, it has gone back the Los Angeles, CA service center 3 times for the same issue. And it is not just a small issue either. While I was driving on the freeway 2 weeks ago, the car suddenly pop up 5 errors on the screen. It says I have in traction control, stability control, parking brake error, lost brake regen, and passenger side air bag is on. Another time, I lost power steering in the parking lot as well. The service center is very nice and easy to work with. They picked up my car via a flatbed and dropped off a loaner for me.
After several days, they told me the tire sensors are malfunctioning and they replaced them all for me. Well, after only 2 days, I received similar error messages again. They took it back in the same day and told me they replaced my tire sensor module and also installed some sort of monitoring device on my car, just in case the problem came back again. Guess what, in 3 days of light driving, all of those problems came back again!
So far, the car has 800+ miles on it and I only drove about 200 miles of it. Today, they picked up the car and I got another awesome P85+ loaner to drive while the car is undergoing close examination by their tech and engineers. 3 weeks of ownership, 3 service center visit for the same dangerous problem! I posted my experience on Google Plus and one of the poster told me to check on local lemon law.
I want to know if anyone here share a similar experience here? And who should I contact and how to go about this? I looked up California Lemon Law and I'm pretty close to qualify for it. It states that if a car has been returned to the authorized dealer for repair of the same issue more than 4 times and don't have the car more than 30 days, I'm qualified under the California Lemon Law. I don't want to go this route and the valet service has been a life-saver. But I wonder if Tesla will ever fix my car? Imaging driving on the freeway at 70+ mpg and lost your traction, stability, and brake regen! I'm very concern about my family and my own safety!
Update 9-24-2013 5:40pm
I received a call from Vince. He told me that they have checked all the log from the special module they installed on my car, and they can't find anything wrong before and after my problem! So, the update is that they don't know what's wrong with my car. He also mentioned that he brought up my situation to the ownership and escalated the regional manager. I should get a call from them tomorrow.
Update 9-25-2013 5:30pm
Received a call from Vince and it's a no update. Technicians and engineers are still working hard to find out the issue with my car. I'm disappointed that I haven't heard anything from the ownership team or anyone else. Vince said someone should contact me soon. If not by tomorrow, he will bring this issue up again.
Update 9-26-2013 10:30am
Vince told me that Tesla flew an engineer to Los Angeles office to get to the bottom of problem. So, hopefully I'll get my car back soon.
Update 9-26-2013 4:00pm
I finally called the ownership experience team and reported my situation. Derek, the specialist, took notes on our conversation and he said this is not a normal Tesla MS behavior and he never heard anything like this before. He was able to look through all services notes and he immediately told me my case will be escalated to the top. And he brought up about California law and possible consideration of replacing my car. He gave me his direct number and told me I will hear from someone by Tuesday.
Update 9-26-2013 5:50pm
LA regional manager called me! He told me the national manager is aware of this case and all hands are on deck. He voiced the same safety concern and promised to give me a more solid answer by next Tuesday. An engineer had flew from the headquarter to investigate the issue and they are taking this case very seriously.
Update 9-26-2013 6:34pm
Good news! Vince just called and he told me the engineer was able to find a loose pin in the harness. It was interfering with the system and caused all of those system errors. They are ordering new parts and the car should be fixed by Monday.
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