There's a lot of diverse forum chatter touching on different parts of this topic, so here's a single thread to summarize, and focus comments.
Much happened in a short time, causing considerable confusion, but here's a synopsis of where it stands:
Battery Hardware Charge Fees
85 Standard Free
60 $2,000 Free
40 N/A N/A
Because TM decided to simplify Supercharging by making fill-ups free, they had to adjust their configuration policy. Unlimited free fuel is kind of an amazing deal, and it's difficult argue otherwise. To make this work financially, the company had to charge something more for the SC on the less expensive model.
This caused heartache for some folks who had signed contracts for 60kWh cars before the SC details had been worked out. The previous website and contract language could both be read to mean the 60kWh Supercharging had no further cost, but now that's not true. That seems unintended but was awkward, so here's what TM did for contract holders to smooth it over:
1. An anxious customer was released from contract on request (Not TM official word - but according to a forum post)
2. You can change your battery pack choice if you wish (40-60-85).
3. If you do choose the 60KWH pack, you get a $1,000 discount as a goodwill gesture to acknowledge the policy transition.
Things didn't all happen perfectly, but that was the net result.
GB and the company did seem to take all of this seriously, and worked overtime on a weekend to respond to 60kWh buyers' email concerns. The website was also updated on the weekend to make clear the new pricing policy.
As the ruckus begins to settle, it helps to take stock of what folks think so far.
It may not have been graceful, but I personally think TM has tried hard to provide extraordinary value, to respond to those affected by changes, and to be true to the ethics that supporters expect of them. They may not have succeeded everywhere, but they did seem to try.
To give them useful feedback from the customer perspective, please use this thread to boil it down to a ranking on these specific metrics:
A. 85kWh Value - With the SC and free charging included, how good a deal is this?
B. SC Option Value - At 2K for SC plus free charging on 60kWh, how good a deal is this?
C. Communications - How did they handle informing customers before and after they had to make changes?
D. Ethics - Were you happy with their transparency and fairness?
Use a scale of 1 to 10 to rank them. (10 is best)
Please limit comments in this thread to a ranking, and at most a one line 'tweet' next to each rank. That'll actually help TM quantify what we think.
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