During your annual inspection, our expert Tesla Service team will take your Model S through a bumper to bumper, roof to wheel inspection. The wheels will be removed and tires will be rotated. If wheel alignment is necessary, this will be taken care of during your appointment. Logs will be pulled and examined, and all systems will be tested for operation. The drive unit assemblies will be inspected, and the temperature management system will be checked. Your brakes will be inspected, and normal items, such as brake pads and windshield wipers will be replaced as needed. Please note that tire wear is not covered as part of the annual inspection or under the Tesla Service Plans or the New Vehicle Limited Warranty.What is a Tesla Ranger?
A Tesla Ranger is one of our specially-trained technicians who will come to your home, office, school, or any location of your choice to perform Tesla Service. Please note that some repairs or tasks (such as those that require a vehicle lift) cannot be performed away from a Service Center and may require your Model S to be brought into a Tesla Service location. The Ranger Service is $100 per visit.When do I need to purchase a Tesla Service Plan or Extended Service and what do they cover?
You are eligible to purchase any of our Tesla Service Plans within 60 days after taking delivery of your Model S (or before delivery). You are not required to purchase a Tesla Service Plan and are able to pay for your annual service inspection per each appointment. Tesla Service Plans are simply prepaying at a discount for your annual inspections. See the Tesla Service Plan Terms and Conditions for further details.
You may purchase Extended Service up to 30 days prior to the expiration of your New Vehicle Limited Warranty. Extended Service provides an additional 4 years or 50,000 miles (80,000 km), whichever comes first, of coverage after the expiration of your New Vehicle Limited Warranty to cover the repair or replacement of Model S parts due to defects in materials or workmanship provided by Tesla, excluding the vehicle’s lithium-ion battery. Extended Service is not dependant on purchasing a Tesla Service Plan. See the Extended Service Terms and Conditions for further details.Why am I unable to purchase Tesla Service Plans or Extended Service in my state?
In some states Tesla has not been granted approval by the state to sell Tesla Service Plans or Extended Service. This is because each state has its own requirements, such as specific licenses or business qualifications, which we are working to acquire. If you live in a state where Tesla Service Plans or Extended Service are not yet available, you are still able and encouraged to have your Model S serviced by your nearest Service Center each year or every 12,500 miles (20,000 km). This service will cost $600 ($650 CN) per annual inspection. You will always receive the same service to your vehicle as someone with a prepaid Tesla Service Plan.How often do I need to bring my Model S in for maintenance service?
We recommend that you bring your Model S into the nearest Service Center for maintenance service every 12,500 miles (20,000 km) or once a year, whichever comes first. Please use our Find Us page to find a Service Center near you.If I choose not to service my Model S, will this void my warranty or Resale Value Guarantee?
It is highly recommended that you service your Model S once a year or every 12,500 miles (20,000 km). If you do not follow this recommendation, your New Vehicle Limited Warranty will not be affected. If you are financing your Model S through Tesla Financing, you will only be eligible for the full Resale Value Guarantee if your Model S is brought in for service per the above recommended timeline.How will I remember to bring my Model S in for Annual Inspection on time?
Set up an appointment on your delivery day! You can do this with our Service Team at the time of delivery or give them a call after your appointment. Click here for Tesla Service Center contact information.During my appointment, how will I get around if I need my car?
We want your Tesla Service experience to be convenient and hassle-free. If you are within 50 miles (80 km) of the closest Service Center, a Valet can be sent out to retrieve your Model S from your home or office and return it for you when the service is complete. If service on your Model S will take longer than four hours, a Service Loaner will be provided for you, if available. If a Service Loaner is unavailable, a rental car can be arranged. You may also choose to have a Tesla Ranger come to any location of your choice to perform service on your Model S. Please note that Rangers cannot complete tasks that require a vehicle lift.Where do I find more information on Tesla Service Plans or Extended Service?
You can find out more about our Tesla Service Plans here. Download a copy of our Tesla Service Plan Terms and Conditions by clicking on “Services Sign Up” in your My Tesla account and following the link for the plan you are interested in purchasing.How often should I rotate my tires?
We recommend that you bring your Model S in to have the tires rotated every 5,000 miles (8,000 km).Do I have to take my car to a Tesla Service Center?
It is always best to bring your Model S into a Tesla Service Center or schedule a Ranger visit for any service needs. If you choose to bring your Model S to a non-Tesla shop for any maintenance or repairs, please be aware that if problems occur, this could affect coverage under your New Vehicle Limited Warranty.How should I wash my Model S?
Please refer to your Model S Owner’s Manual for specific instructions on how to properly wash Model S. You can access your Owner’s Manual electronically on the touchscreen in the car, or download it from the “My Documents” section of My Tesla.Can I transfer my Tesla Service Plan or Extended Service to the new owner if I sell my Model S?
Yes, you may transfer your Tesla Service Plan or Extended Service to a new owner. All transfers must be done under the conditions listed in the Terms and Conditions for your Tesla Service Plan or Extended Service. You can view these Terms and Conditions in My Tesla by clicking on “Services Sign Up” and following the appropriate link for your chosen plan. Please note that there is a $100 fee required to complete this transfer.Can I transfer my New Vehicle Limited Warranty to the new owner if I sell my Model S?
Yes, you may transfer your New Vehicle Limited Warranty at no cost to you or the new owner.Can Tesla Service Plans or Extended Service be added to the cost of the vehicle when financing Model S?
Tesla Service Plans and Extended Service cannot be added to the total cost of your Model S, whether you are financing or not. These plans can only be purchased separately.Can I cancel my Tesla Service Plan or Extended Service? Can I upgrade or downgrade my Tesla Service Plan?
In general, neither the Tesla Service Plan nor Extended Service can be cancelled by you or Tesla. However, in certain states, you or Tesla may be able to cancel subject to certain conditions – please see the Terms and Conditions for your state for further details.
You cannot downgrade your Tesla Service Plan once you have purchased the plan. You can, however, upgrade your plan through the “Services Sign Up” button in your My Tesla account.How can I tell that I purchased a Tesla Service Plan or Extended Service?
Log into your My Tesla account and click “Services Sign Up.” This will take you to the Service Plan purchasing page. Any Tesla Service Plan or Extended Service that has already been purchased will display the purchase date next to the plan that has already been paid for by you.What is the New Vehicle Limited Warranty?
Your Model S is covered by the New Vehicle Limited Warranty, which includes the Basic Vehicle Limited Warranty, the Supplemental Restraint System (“SRS”) Limited Warranty, and the Battery Limited Warranty.
The Basic Vehicle Limited Warranty covers the repair or replacement necessary to correct defects in the materials or workmanship of any Model S parts manufactured or supplied by Tesla that occur under normal use for a period of four years or 50,000 miles (80,000 km), whichever comes first.
The SRS Limited Warranty covers the repair or replacement necessary to correct defects in the materials or workmanship of the vehicle’s seat belts or air bag system manufactured or supplied by Tesla that occur under normal use for a period of 5 years or 60,000 miles (100,000 km), whichever comes first.
The Battery Limited Warranty covers the repair or replacement of any malfunctioning or defective Model S battery for a period of eight years or for the number of miles/km specified below for your battery configuration, whichever comes first. If you have a 60kWh battery, your battery is covered for 125,000 miles (200,000 km) and if you have an 85kWh battery, your battery is covered for an unlimited amount of miles/km. To provide you with even more assurance, the Battery Limited Warranty will also cover damage to your vehicle from a battery fire even if it is the result of driver error, subject to certain exclusions.
See your New Vehicle Limited Warranty in the touchscreen in the car, or download it from the “My Documents” section of My Tesla, for further details.