During the course of a conversation with an Ownership Experience Advocate, I learned that TM recently added an in-house team of delivery specialists. Their job is to handle communications and coordination of deliveries. According to the CEA, this team was assembled in recognition of the less than ideal delivery experience provided until recently by leaving these tasks (communication/coordination) to TM and independent personnel in the field. I was more than willing to accept the problems that have been explained in our forums as part of the necessary evil of large scale distribution. TM's responsiveness and efforts to continually improve are quite refreshing. How can there still be naysayers out there? Anyway, thought you'd like to know.
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