In another thread, Tesla service was compared to Rolls-Royce's.
How many of you have had a Rolls Royce, so that you can actually tell what they'll do?
I did. Bought a brand new SS II in 1979 and took it for its maiden trip from Stockholm via London to Spain.
When coming to London, rather than concentrating on my work (recording a piano concerto with the Royal Philharmonic Orchestra), I had to search out a RR repair shop for some repairs, incl. an oil pressure gauge that showed too low a value. After some arguing - they didn't really have time for me - they swapped it and said that they had filled oil. Fine. Next was at 2 a.m. in the French countryside, when the oil pressure fell to zero. I immediately stopped the car, and my wife and I spent some freezing hours in a cooling car (this was way before mobile phones!) until the morning. Car on flatbed to a normal repair shop, where it was ascertained that there was oil in the car, and the meter was faulty.
Continued to Madrid and ascertained that the extra kick-down gear-change stopped working, along with about 10 other faults. The Madrid RR office tended to car, kept it for a week or so (there went our vacation) and proclaimed the car to be a virginesque pristine car afterwards. We went homewards. By the time we came to Lausanne the car had so many faults, incl. brake loss that I went to RR Head Office to have it turned in and repaired. My Father-in-law had also written a very sharp letter to them. They took the car and - after a huge discussion - I got them to spring for a rental (they wanted us to take the smallest, cheapest car on the market, when I finally lost it completely and barked them out, so we got some middle class sh-t instead) AND a single flight back to Lausanne to pick it up. They kept the car for close to 7 months!!!
I came down to Lausanne and started driving home. Within 10 miles the car started to malfunction again. They sent someone out to repair it on the road and then somehow I made it home, with a punch list a mile long. Got it repaired and sold it as fast as I could, at a huge loss.
Why do I get all the lemons??
The Tesla P85 also has malfunctioned from the moment I sat down the first time, but look at the service, the willingness, the friendliness!!! They sent a Ranger 800-mile roundtrip. When that didn't work, the sent a loaner the same 800-mile round trip and swapped cars. That's where I am now.
I am so impressed I don't really know how to express myself. The Vice President of WW sales of Tesla actually answers letters and gives good explanations.
Yes, I may have got another lemon, but Tesla sure knows how to make things feel right.
But don't please talk about Rolls Royce in my presence. Just don't.
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