I've had my Tesla for almost two months. There have been a few bumps in the road (pun intended), but with each interaction Tesla has made it right and I walked away satisfied. To me, these experiences have made this awesome car 10 times better. To drive this point home (you got it, pun intended), a study in contrast....
My car was one of the affected cars in the recent partial recall. Tesla called me, setup a time, picked up my car, took it to the service center, repaired the problem, returned the car to my house and plugged it in. Before leaving they called, confirmed the return and wished me a wonderful day. No charge.
In contrast, my ICE was having an issue. I took it to the shop where I was informed I would have to leave it overnight. I was not offered a ride home and had to make arrangements. The following day they called and raised the price by 35% and informed me it would be another day. On day 3 I had to make arrangements for a ride to retrieve the car. When I got in the glove box was hanging open. Strange, why were they in the glove box? I shut the glove box but it popped back open. Great, not only did they break it, but they didn't tell me and now I either have to arrange for somebody to pick me up and leave it for them to fix or just deal with a broken glove box. After arguing with them for 15 minutes about why they need to fix what they broke, I left the car and arranged for a ride home. 3 days later they call and tell me the glove box is fixed. Again, I arrange for a ride to go pick up the car. I climb in and see that the glove box is indeed fixed. Yay! I start the car and roll down the window. The window does not move. I take a closer look to find that the window tint is scratched and the door panel is not properly affixed. I'm guessing somebody slammed the door hard resulting in the window falling down inside the door. They used some tool to pull it up scratching the tint and breaking loose the door panel. They got the window up and left it that way, off the track and not functioning. Again, I have to figure out how to get home and argue with them about why they need to fix what they clearly broke.
End result? I'm left with annoyed friends who are sick and tired of driving me back and forth from the shop, an ICE I'm afraid to take for repairs and a very deep appreciation for Tesla.
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