Does any else get the feeling that improvements can be made in the customer relations and delivery area? Going through the reservation and buying process so far feels like I'm just another Ford Escort. I'm a huge Tesla fanboi so this is intended to be constructive.
I've got a few examples of my own listed below, but I'm just curious if others have the same impression. I'm guessing the CA deliveries and relations are smooth due to the shear number of deliveries occurring there.
0) I got an email along with the rest of you reservation holders asking if I wanted to take delivery in 2012 or 2013. I responded 2013 and to stick to my original delivery date of Feb-Mar of 2013. Yesterday, I get a call saying they are just finishing the paint on my car and it will be ready of delivery before the end of the year. Really, why ask if you are just going to ignore the answer?
1) Tesla has my address. Use it!!!! I've been notified ZERO times of nearby Tesla events. I live in Dallas, TX. None of the Test Drive events info or invites were sent to me. I had to find the event details on the forum and then call and ask for permission for a test drive. Paying over $100k for a car and having to ask for a test drive is just plain bad customer relations. Any Tesla event in an area close to potential or existing customers or reservation holders should be sent to them by email or a phone call.
2) My delivery specialist directs me to bank loan specialists that can't deal with me because I live in Texas and laws dictate the manufacturer can't deal direct with the end customer. Maybe the delivery folks are stacked 1000 customers to 1 specialist. My DS said he was asked to step in and help with paperwork in a region outside of his normal area and wasn't familiar with the process for my current state residence. Ok I guess, but someone should have helped this guy.
3) No questions have yet been asked about delivery access restrictions in my neighborhood or home. Just based on the size of the trucks used to deliver the Model S, I'm guessing there are going to be problems getting to and unloading at my address. My point here is that I shouldn't have to go online and watch a you tube video of a Model S owner outside of CA getting his car to understand that this might be a problem. Maybe the delivery company will contact us prior to delivery and ask for these details. I certainly hope they wouldn't call 5 minutes before and ask me to move my delivery party to a lame parking lot at Walmart(no offense to Walmart).
Like I said, I'm a huge Tesla fan and want them to succeed. Like a lot of other people posting complaints, I'm trying to be constructive to other less biased customer won't walk away after one of the above occurs.
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