I started writing out a long winded story about my morning and flat tire. I will just hightlight the important points.
1. Tesla service is amazing. They went way above and beyond to get me taken care of. Good luck finding a 21" tire if your tire is shot. Les Schwab Tire was 3 days out and Tesla would have to bring one from Seattle down to Portland. Fortunately the Tesla service center (not open yet) had one that needed to be repaired, so they loaned it to me until they can get a new tire. Tesla was even considering taking one of the tires off their test drive car to get me back on the road. I have never had service like that before. They didn't fuss about the trouble or anything. They just flat (pun intended) took care of me without questions.
2. The Model S is one very heavy car. The lift at the tire center could not lift the car up because so much weight is in the center. Lifted the Chevy Tahoe after me right up, but couldn't get the tires off the ground on my car. The guys had NEVER had a car they couldn't lift. Even the truck lift couldn't get it up. It took a 3.5 ton manual jack to get it lifted (yes, I had it in jack mode!).
3. Everyone needs to push for visibility on tire pressures. This is not a "fun thing to have" or "special wish" and I am sure someone will post that it is covered on several forum topics, so not to worry. It is a safety issue and until you get into a situation such as mine (which I take full responsibility for, not Tesla's fault in any way) you don't realize the importance of having the pressure information. Yes, we all have those things we "want", but this is flat out a safety thing that we should be requesting from Tesla by emailing our Ownership Experience contacts. The information is there in their subsystems. It just needs to be added to the screen for us to see.
4. If you get the low tire pressure warning, check your tire pressure. I made the mistake of assuming it was the same warning I got when I took delivery of the car and just needed to "top off" the tire pressure when I got home. I got very lucky and should have had a blown out sidewall on my tire. I made an assumption (you know the saying), so don't make the same stupid mistake I made. Again, having the tire pressure information would have quickly told me what I needed to know, but being to work on time was more important, so I just figured it was below 40 psi again.
5. Next time you are in to the service center have them adjust your tire pressure warning level. They know it is set too high, so just remind them to take a look at it.
6. People love this car. It was the hit of the morning for Les Schwab. Employees, their customers, everyone was having a blast checking out the car. They didn't want to take it out of the bay as I waited 2 hours for a solution. The guy helping me out had to get a picture because his brother didn't believe it was there. At least maybe for all the effort Tesla put into my morning, I may have gotten them a few referrals!
7. I got to watch the service guy perform some stuff on the car and it was pretty cool to see some of the internal workings and check out the car without a tire on.
Feel free to post any questions and I will do my best to answer them.
Please Login to Comment