I took my car to the Tesla Service Center today. Really responsive service, appreciate them.
Well except for one thing. The loaner program, well it just sucks.
It was basically like arriving at an airport and taking a shuttle to the Enterprise Car Rental counter. I had to provide a credit card, and then endure a really lame sales pitch on why I needed to buy insurance for my super cool Chevy Impala.
Model S is awesome. But as a company Tesla has a long way to go to get to a satisfying service experience.
I don't get it. Why would Tesla would create hype and buzz that Model S owners get a Model S Performance model as a loaner, then deliver a rental car experience?
Ok, I can understand not enough Model S to go around. But geez, don't hype a lie. And at least have some decent cars ready for people who need them without all the extra time and hassle of going to Enterprise.
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