I'm sad to say this has been a pretty poor service experience so far and I haven't even brought the car in yet. There were a few random little things wrong which I figured I'd take care of during regular service (wind noise on passenger side, key fob issues, a noisy AC fan, rear mirrors not tilting when in reverse) but then a tiny crack developed in the windshield from a tiny rock impact and the crack started spreading rapidly. So, I got to the website and find the nearest service center (Menlo Park) and request that they call me. *crickets* I finally call them and they didn't even know the "Call Me Back" existed on the website.
So, I'm expecting this awesome service that Elon keeps claiming-- they'll pick up the car, give me a loaner, return it when its fixed. Well, no. I can get the windshield fixed in 6 days (and need to leave it overnight). I drive it to them during their business hours. They also indicate that I'll pay for it but given the large number of complains about the windshields, I intend to argue this one since this seems like a defect rather than random bad luck (again, tiny impact-- large fast splitting crack). Anyway, they can't deal with the rest of the issues (and the service bulletins) so I have a second appointment to deal with that (this time I get to drive to Burlingame since they're moving from Menlo Park). Again, I drive to them. None of the service I keep reading about.
Don't get me wrong-- I think this is a great car and I really am a Tesla fan and I'm even okay with a few minor little things going wrong. I'm disappointed I'm getting less than world-class service, but I'm also disappointed that Tesla isn't providing it because I honestly believe they want to. They just need to figure out how to do it.
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