Firmware Version: 1.51.96
I took delivery of one of the few MS (85P+) sold in Italy. Like I told some reps, we are a mix between guinea pigs and pandas :-)
Unfortunately my country is a bit backwards and not progressive as it should when it comes to innovation a forward thinking.
I want to start off by saying that the car is a real joy. The purchase was a very conscious decision, not without hurdles, but without any regret, no matter what This said, there a few things that could and should be better.
For a starter, we have no superchargers (Sigh!). I get it, for obvious bureaucratic and financial reasons we do not deserve them yet. We're too few and most
likely getting the permits to install them involves 50 politicians. I can live with that.
I installed a 22kwh RWE charging station, but the car seems to dislike 26 AMPs at time and charges at 13 (In Europe we still don't have the luxury of 32 AMPs and the car is pegged at 26 (Sigh2!). I am fine with helping in the process of troubleshooting, but the real issue is that Tesla does not share an feedback, at least so far.
We never have a clue if when we get 26 AMPs, someone tweaked remotely or what. Message: feedback would help the hassle of the guinea pigs immensely!
Please, please, please act on this. I know Italy is understaffed, but give a cookie to the clients that are willing to help. After all out time, like yours, is money.
Needless to say, Italy does NOT haver a service station (Sigh3!). Even more reason to give the pandas extra pats on the back.
If I want to promote the car, which I do on a daily basis, I need to be able to convince the Cayenne buyers that Tesla makes sense. Support is vital and I will not
be able to do my job with this situation. Italians are skeptical creatures and will point out ANY weakness in the armor. Miss an answer and the deal is off.
Support, chargers, etc. are a very weak spot.
As far as the car goes, as I said, I love it, but being someone that tossed Italian thoroughbreds or for that matter any petrol engine for electric. I also have to point out that items like the power steering settings are, to put it mildly, not up to standards. Setting in comfort are OK, or even fine for cruising, Mercedes like.. Standard setting is barely acceptable, Sport is a joke. The feeling becomes so synthetic that it takes away confidence from actually driving fast. I suspect that hiring a Maranello engineer would solve things in a heartbeat. I only felt worse than this (In sport mode) on a Nissan GTR 1st series and in a Mini, but those had spring effect steering wheels, horrible. This is just weirdly set. The amount of force to be applied is just off compared to the one necessary to achieve precision and confidence. I guess it's similar to the force feedback on a PS3 playing GT, but that's a videogame. In confort, of course it's too soft when driving fast. You could argue that the car is not a Ferrari, but at the same time the power (For a few seconds) is there. On such a car, you feel the pebbles on the road, the steering is razor perfect. I don't want such perfection and OK feeling would be fine, but the car, right now, is faaaarrrr from being that. Hiring a temp pilot to tweak it would probably help things as well. Pirelli once had a slogan: "Power is nothing without control". Wise words.
I suspect that the settings of the windshield wipers are not perfect either. They seems either too fast or too slow reacting with soft rain.
Please add a feature that allows users to add the destination (Google Maps) from the app and send it to the car.
BTW, Google Maps in Italy is worse than Apple's maps. It just takes you to all the wrong towns. Garmin is as bad, but TomTom is accurate.
Also, please try to add options to NAV. In Italy we have pay tolls all over the places. Google offers some options online.
The browser is terrible, but who cares, I think we all know and we should not surf in the car :-)
The steering wheel, when you change position, prompts to save the new settings in the profile, but in reality it does not restore the position, if asked.
The buttons to change music are not working well and are cheap at the touch (Mercedes!)
the sun shade is cheap, reminds of the much hated FIAT.
The strange contraption in the middle of the roof is ultra cheap plastic, options at purchase to pay for quality would have been appreciated.
The car only comes with a standard cable in Italy, as a grant they give you a trifase adapter, which nobody uses commonly, but we have no superchargers. It would have been nice, since all the fast charging columns use Mennekes, to give us one. The Euro car comes with Type2 Mennekes to begin with.
More, MUCH more assistance is needed in helping clients figure out the maze of public chargers around the country in the pre delivery time. Each one needs a different card, different contract that cannot be done online, etc. Bureaucracy 101. Probably Tesla should offer that, as a good will service, in the purchase process. After all I waited 8 months to get the car...There was plenty time. A section of the site would have been fine. Without the people at http://www.e-move.me I would have spent days and days figuring out EVERYTHING vital that I needed to know in real life usage of the car. Most of all, they spent hours and hours with me for free, they did paperwork for the charging stations, picked up the cards, etc. Amazing people, I dare say people on a mission to change the perception of people VS electric.
The SIM card must be from Spain, so you get a lot of things in Spanish, including ads. Weird and possibly avoidable. At least it's not French. After al I get a SIM, I should be happy, on other cars you still pay or bluetooth :-)
There's no handle for the passenger (Many complain). Sometimes they really need it.
when you use regen braking, which is cool, people in the back see the brake lights come on all the time. In Europe hitting the brakes as little as possible is a sign of pride and good driving. Tesla drivers look incompetent. I don't feel that the regen slow down should warrant the brake lights. A good 12 cylinders has more or less the same engine brake. If it's not in the regulations, I would vote for giving us back our dignity of good drivers.
Anyway, thanks for the fun, the joy and the pride. I love the car almost 100%, just give me the tools and I will convince others to follow. The cool factor is not enough, and ignorance is rampant, help the cause!
Forgive my poor English.
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