First let me start by saying I love my Model-S since I got it on Xmas eve, but I'm very disappointed in Tesla's effort here.
I turn on my car this morning and things just started gong screwy:
- Rear Camera didn't turn on when I shifted to reverse
- The display didn't even wake until I touched it (I have mine set to power on all the time)
- The display lighting was in night mode and didn't seem to recognize it was day time
- Once I start driving the Navigation was about as fast as an update using a 24.4K modem
- Then I noticed the turn signal "clicking" sound stopped
I realize none of these are major issues, but then I couldn't change the suspension settings either and it just seemed like I was at the mercy of whatever was going on in the firmware and who knew what else was off or not working.
While driving I got the notice that I should take it into maintenance so I did and the service folks were very helpful, but basically said this sounded like a known firmware bug in v4.0 ... that just appears. I'm a Sales guy for an enterprise software/hardware manufacturer so I've been on the receiving end of these conversations plenty so I was very understanding. He also mentioned that there was an update v4.1 that was deployed in limited fashion but there were some other bugs ... namely that it would put the car in sleep mode and not wake up. "Are you kidding me? How does this make it past QA? How are they putting firmware in cars that people are driving that could have such a major bug?"
What I'm not understanding of is that Tesla doesn't PROACTIVELY warn it's owners of KNOWN BUGS. I didn't pay $100K to be a beta tester and what really has me concerned is that I sure don't want to risk the safety of my kids in a car that apparently could shutdown on me at random times or have firmware issues that could do god knows what while I'm driving.
Come on Tesla. Get it together. This isn't some website where if you have a bug people can't shop ... this is a car with REAL people in it and if the firmware has bugs ... it can pose a major risk to people's safety. Please get this right ... for all of our sakes ... I love this car and I want to be supportive, but man up here take care of your customers.
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